Thank you for shopping with EarthBar Affairs. We are committed to providing a smooth and reliable shopping experience. Please read our Shipping & Return Policy carefully before placing your order.
Shipping Policy
1. Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
- Customers will receive an order confirmation and shipping update via email or SMS.
2. Shipping Time
Estimated delivery times may vary depending on the location:
- Domestic Shipping (India): 3–7 business days
- International Shipping: 7–15 business days
Please note that delivery timelines may be affected by weather conditions, courier delays, customs clearance, or unforeseen circumstances.
3. Shipping Charges
- Shipping charges are calculated during checkout based on the delivery location and order weight.
- Free shipping may be available during promotional campaigns or on selected orders.
4. Order Tracking
Once your order is shipped, tracking details will be shared via email or SMS so you can monitor your shipment status.
5. Incorrect Address
Customers are responsible for providing accurate shipping information. EarthBar Affairs is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
Return & Refund Policy
1. Return Eligibility
We accept returns only under the following conditions:
- Damaged product received
- Wrong item delivered
- Product received in defective condition
To request a return, customers must contact us within 48 hours of delivery with clear photos and order details.
2. Non-Returnable Items
The following items are not eligible for return:
- Used or opened products
- Products damaged after delivery
- Sale or clearance items
- Customized or personalized products
3. Refund Process
- Once the returned item is received and inspected, eligible refunds will be processed within 5–7 business days.
- Refunds will be credited to the original payment method.
- Shipping charges are non-refundable unless the return is due to our error.
4. Exchange Policy
Exchanges are only available for damaged, defective, or incorrect items subject to stock availability.
5. Cancellation Policy
- Orders can only be canceled before shipment.
- Once the order has been shipped, cancellation requests will not be accepted.
Contact Us
For shipping, return, or refund-related inquiries, please contact:
EarthBar Affairs
Email: info@earthbaraffairs.com